As careful
communicators, we plan, draft, and quality control our persuasive documents
mindful of motives, methods, and missteps. We realize the tenuous territory we
have entered when presuming to have the power of persuasion. How do we recommend
a course of action for our clients or managers without appearing too
aggressive? And by recommending anything, do we imply that their ship needs
shaping up? Worst of all, how dare we assume that they themselves have not
already considered the proposed course of action? Persuasive writing offers
unique challenges. We know meaning ultimately emerges from the reader. However,
creating clear policies, procedures, routine requests, or responses seems far
less taxing to us as writers than crafting a high-impact proposal or position
paper.
Persuasive Motives
In a
proposal, we aim to motivate an action; in a position paper, to inspire a
response or further investigation; in a legal analytical brief, to win a
judge's ruling on our behalf; in a business plan, to secure funding; in an
admissions essay, to gain acceptance into a university program; in an
editorial, to persuade our readership into embracing or rejecting a public
policy or issue. However, we also need to think about for whom must we strengthen, create, or reverse an opinion. And in
doing so, we want to ensure that we address these readers' concerns related to
the issue. We strengthen the opinion of readers inclined to favor
our viewpoint but who may lack sufficient information or rhetorical luster to support their position. Why would we bother
strengthening the opinion of someone who already agrees with us? Because these readers potentially stand as our greatest allies - if
only they had the ammunition to fire away on our behalf. When writing to
these readers, we should arm them with as much statistical evidence or
research-based opinion as reasonable.
We try to
create opinions of readers with limited knowledge on the issue. In most cases, these
readers represent the greatest opportunity. If they have not thought much about
the topic or feel indifferent about it - yet suddenly find themselves in a
situation where they must act - then perhaps they have hung around just waiting
for someone like me to persuade them. A possible strategy for writing to these
readers would include addressing the issue that affects them. For example, when
asserting a position on reforming bankruptcy laws to a readership of corporate
employees, we may want to focus the point on how Chapter 11s adversely impact
on 401K plans.
Finally, we
do not want to neglect readers inclined to oppose our viewpoint. For one
reason: they may not possess a full awareness of the scope or gravity of the
issue. Addressing those points may win them over. For another reason, these
readers' allegiance to their position may be shaky because of the dynamic,
volatile nature of the issue. Showing these readers a clear path to stability
may encourage them to see things as we do.
Persuasive Methods
The ways we
persuade matter as much as the content we convey. Unquestionably, our reader
interest hangs in the balance.
1. Create
powerful openings
Sir Francis
Darwin, son of the famous biologist, said, "The credit goes to the man who
convinces the world, not to the man to whom the idea first occurs." With
this thought imbedded in our consciousness, we realize that how we open the
door to a conversation matters greatly. To mention but five opening techniques:
anecdote, quotation, intriguing question, startling statistic, threat/opportunity
statement. Examples appear below.
ANECDOTE
When in
1982 Johnson & Johnson's most popular drug, Tylenol, was contaminated and
caused several deaths, its management immediately acted to remove it from store
shelves throughout the nation. In doing so, the pharmaceutical giant
demonstrated its commitment to the health needs of its customers and led the
way for many other companies, which recalled their products in subsequent
security crises. In light of recent terrorist threats against civilian populations,
companies in the security industry today must be steadfast in following this
example.
QUOTATION
The Irish
poet William Butler Yeats said, "Education is not the filling of a pail,
but the lighting of a fire." In your college search, select a school not
only for the volume of its resources and the credentials of its teachers, but
for its ability to kindle your passion for learning.
INTRIGUING
QUESTION
How does
our company express its core values through the services it sells? More
importantly, do our clients perceive these values through our services, and do
they share our commitment to those values?
STARTLING
STATISTIC
The Asian
population in the USA is close to 12 million, according
to Census 2000 - a number projected to double by 2030. Our firm must do more to
address the needs of this burgeoning community of discerning consumers.
THREAT/OPPORTUNITY
STATEMENT
For twenty
years, the world has been besieged by numerous strains of the AIDS virus.
Nevertheless, the chances of finding a cure have never been greater - if only
the international medical establishment would share its wealth of research, the
multinational corporations would galvanize their economic resources, and the
world leaders would muster their political will.
2. Bring it
home
The sales
maxim "always be closing," posits invaluable advice to the persuasive
writer. Most of the time, we persuade our readers not only to agree with our
viewpoint, but also to get them to act. Therefore, we should close with a clear
course of action. Examples from three different worlds appear below:
FROM
POLITICS
Now the
political struggle is over and we turn again to the unending struggle for the
common good of all Americans and for those multitudes around the world who look to us for leadership in the cause of freedom. - Al
Gore, concession speech, December 13, 2000
FROM
BUSINESS
Authorizing
an ATM for First Savings Bank is a viable, cost-effective solution to realizing
our corporate mission. It will reduce teller costs by $15,000.00 annually, keep our Bank in step with area competition, and
increase customer convenience and satisfaction. With your approval, Operations
will launch this initiative before the end of the current fiscal year.
FROM LAW
The
foregoing factual evidence proves that Cherub Hix has
no legal basis for claiming discrimination; furthermore, it clearly documents
that BBB exceeds all EEO requirements. Therefore, BBB respectfully requests
that this court dismiss Mr. Hix's complaint in its
entirety.
3.
Anticipate objections
By raising
opposing positions, we strengthen, not weaken, our argument. We demonstrate a
complete command of the subject matter and imply fearlessness by addressing the
other side's viewpoint. This gesture may go a way toward reversing some
opinions. Here is an example.
Our
Agency's management clearly intended to respond prudently to the current
recession by implementing a recruitment moratorium well before the Mayor
officially announced the City's hiring freeze. The hiring freeze, however,
seeks to achieve a short-term fiscal objective; recruitment, on the other hand,
addresses one of our Agency's critical long-term objectives, which impacts on
our very survival.
4. Offer
concessions
By
accepting the veracity of certain viewpoints, we prove our fairness.
Example:
The HandyDandy2x cannot entirely
replace the paper-planning system our department currently uses. Users cannot
get a "big picture view" of their timeline and assignments, and they
find it difficult to write on demand with the same efficiency as they enjoyed
with the paper system.
Persuasive Missteps
Watching
pundits on the cable news networks will open to any viewer the world of
rhetorical low blows. Obviously, we want to ensure that these failings do not
crop up in our writing because our readers will lose their patience, dismissing
us as immature at best or emotionally unbalanced at worst. Therefore, we should
maintain our credibility by guarding against the following eight rhetorical
flaws.
1. Ad hominem attacks
The writer
attacks the opponent's integrity, intelligence, or lifestyle, and ignores the
opponent's argument. Example:
Ms. Jones's
irrational claims are clearly without reason - not a surprising fact at all
considering her recent admission of marital infidelity.
2. Ad populum commentary
The writer
appeals to popular opinion without addressing the specifics. Example:
Every american worth his oath of
allegiance knows that Mr. Whitmore's investigation defied commonly accepted
democratic principles.
3. Post hoc
ergo propter hoc reasoning
The writer
incorrectly assumes that one event caused another. Example:
The Vietnam
War escalated out of control in the mid-1960s. Clearly, America lost its resolve to suppress the
expansion of Communism in Southeast Asia because of President Kennedy's assassination in 1963.
4. Non
sequiturs
The writer
states an idea that does not follow from the original premise. Example:
George
Bernard Shaw was a prolific playwright dedicated to his writing. No wonder he
never married.
5. Red
herrings
The writer
raises unrelated points to advance the argument. Example:
The Ancient
Greeks were a polytheistic people; therefore, we should take Plato's Republic
and Aristotle's Rhetoric with a grain of salt.
6. Guilt by
association
The writer
associates an opponent or a proposition with a guilty party. Example:
How can we
elect a man who serves as second in command to an impeached President?
7.
Absolutes
The writer
sloppily uses superlatives (e.g., anyone, every time, nobody) to advance a
point. Example:
Nobody
really expects a human being to land on Mars someday.
8. Hasty
generalizations
The writer
uses data carelessly by incorrectly generalizing about specific data. Example:
A majority
of Democratic and Republican congressional leaders oppose stem cell research;
therefore, this scientific application has no popular appeal and deserves no
place in the United States.
A Closing
Thought
As Don Vito
Corleone said, "Keep your friends close but your
enemies closer." We will write at our best when we know all sides of the
issue and then frame the issue into a question that we feel capable of
answering. Documents achieve nothing; people do. Therefore, we want to supply
our readers with whatever they need in order to act as boldly as we have been
exhorting them to do.